Centralized contact collision arbiter for autonomous AI agents and multi-bot customer outreach

import { SadaSend } from 'sadasend';

const sadasend = new SadaSend({ apiKey: process.env.SADASEND_API_KEY! });

// 1. Query recipient cooldown status before drafting
const status = await sadasend.arbiter.cooldowns.status('alex@client.com');

if (status.ok && status.data.cooldownActive) {
  console.log(`Agent hold: recipient in active cooldown until ${status.data.expiresAt}`);
  // Yield execution without burning recipient trust or triggering spam complaints
  process.exit(0);
}

// 2. Dispatch with server-enforced sliding cooldown and support ticket awareness
const result = await sadasend.emails.send({
  from: 'growth@yourdomain.com',
  to: 'alex@client.com',
  subject: 'Quarterly review followup',
  html: '<p>Hi Alex, here is the executive summary we discussed.</p>',
  crossAgentCooldown: '24h',
  priority: 'follow_up', // p0 auth, p1 support, p2 billing, p3 follow_up, p4 marketing
  ticketAware: true,
});

if (!result.ok) throw new Error(result.error.message);
console.log('Dispatched message ID:', result.id);