What is human-in-the-loop email? Supervised email dispatch for autonomous agents

import { SadaSend } from 'sadasend';

const sadasend = new SadaSend({ apiKey: process.env.SADASEND_API_KEY! });

// Agent queues sensitive customer communication for human operator sign-off
export async function queueSupervisedEmail(orderId: string, customerEmail: string, refundSummary: string) {
  const approval = await sadasend.approvals.create({
    from: 'support@yourdomain.com',
    to: customerEmail,
    subject: `Refund Confirmation for Order #${orderId}`,
    html: `<p>${refundSummary}</p>`,
    // Routes directly to Slack with interactive Approve / Reject buttons
    notificationChannel: 'slack',
    slackChannel: '#customer-approvals',
    // Configurable SLA timeout: default hold prevents automatic dispatch
    slaTimeoutMinutes: 60,
    tags: ['refund-agent', `order-${orderId}`],
  });

  return { status: 'held_for_approval', approvalId: approval.id };
}